Senior Account Manager
About this role
We are passionate about the credit card products we offer and want to reach as many new customers as possible, that’s where you come in. Working collaboratively with the wider commercial team, you will optimise relationships with key third-party partners to generate account volumes. You will particularly leverage marketing as a tool.
What you’ll do
End-to-end category management of our relationship with third party partners, from day to day approval and monitoring of marketing to performance tracking and future growth plans
Working collaboratively with the design and marketing teams to support thinking on the look and feel of the end product
Optimising all aspects of partnership performance with the primary aim of delivering growth for Capital One
Strategic thinking aimed at evolving our position on third-party relationships
What we’re looking for
Experience of managing relationships and driving commercial decisions – particularly utilising data to make decisions
Ability to work autonomously and with a proactive mindset, and willing to pursue and explore different routes to solving problems
Strong analytical skills -Whether demonstrated through academic or professional experience, you’ll be at ease with numbers and enjoy solving problems that present numerically
A great communicator, able to effectively convey messages to our marketing partners and senior stakeholders within the business
Comfortable working collaboratively with associates from across the business; from Legal & Compliance, Service Management, Technology and Operations
Ability to prioritise across multiple projects and deliverables
Where and how you'll work
This is a permanent position and can be based in either our Nottingham or London offices. We're currently working fully remote until 7th September after which time we're adopting a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.
Our core in-the-office days are Tuesday to Thursday, but they aren't mandatory - you’ll be led by your team, the type of work you do and of course your preferences.Many of our team have flexible working patterns so we’re open to discuss flexible working arrangements with you.
You can read more about the full announcement from our Founder and CEO Rich Fairbank here:Update on CapitalOne.com
What’s in it for you;
Bring us all this - and you’ll be handsomely rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
If you require a reasonable adjustment, please contact firstname.lastname@example.org All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.