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Cyber Incident Manager

The role

Apply Job ID R111937 Location: Nottingham, London
White Collar Factory (95009), United Kingdom, London, London

Cyber Incident Manager

The Cyber Incident and Event Management team at Capital One is responsible for managing, documenting, communicating, and tracking all Cyber Incidents and Events impacting the Capital One enterprise. As Cyber Incident Manager, you will work closely with Cyber Operations and Intelligence teams, as well as teams across the enterprise, to ensure integration and resiliency of all operations. When incidents or events occur, your role will be leading teams through efficient responses to contain and eradicate the threat, as well as assist the business with recovery. This will require you to be able to work in an operational environment, which may include long or ‘out of hours’ hours.

Key Responsibilities

  • Day-to-day incident and event management operations
  • Use technology infrastructure and operational knowledge to enable a more effective incident management process and effectively identify risks to the organization
  • Develop and distribute executive-level summaries of cyber incidents and events which impact Capital One assets, data, and third parties
  • Communicate technical cyber threat & incident response operations information across the Cyber division, to include the CISO and CIO
  • Engage with a wide range of stakeholders across the Capital One enterprise (US, UK, Canada).
  • Analyse incident management performance; observe trends, identify and prioritise corrective actions. Articulate this data in a way that increases accountability, improves process effectiveness, demonstrates compliance, and provides quantifiable inputs for resource allocation decisions
  • Coordinate with various teams in clarifying security risks, and roles and responsibilities
  • Create proactive insight into operational gaps and establishes procedures, processes, and standards
  • Maintain updated knowledge of best practices in cyber operations and incident response processes to identify and recommend new technologies and/or processes with the potential to enhance operations
  • Develop, follow, and maintain playbooks which enable consistent work
  • Identify and enhance processes where automation has the potential to improve efficiency
  • Recruit, motivate, mentor, and lead talent to be their best

Key skills and experience:

  • Significant experience in Cybersecurity
  • Experience in an Incident Response Team or related
  • Experience with cyber threat analysis and mitigations or related
  • Experience in project management and cross-functional collaboration
  • Ability to tailor difficult technical concepts to all levels of knowledge

Preferred Skills:

  • One or more of the following certifications (or equivalent); CEH, GCIA, GCIH, s GCFA, CISSP, CISM, Security+
  • Strong communication skills with the ability to manage responsibilities across multiple areas and projects
  • Ability to manage multiple simultaneous responsibilities
  • Emergency management skills
  • Strong ability to analyse information and data
  • Excellent problem-solving and conceptual thinking abilities, especially with technical troubleshooting
  • Very strong ability to develop and communicate recommendations to non-technical associates in business areas
  • Very strong collaborative partnership skills for working with various points of contacts internal and external to Capital One

What’s in it for you:

  • Bring us all this - and you’ll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation
  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
  • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
  • Find out more through our UK careers site (http://www.capitalonecareers.co.uk/) or by exploring the @IAmCapitalOne Twitter tag

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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The benefits

Health

Live a healthy life with our private health insurance which is free for your family.

Fitness

Stay in shape with our on-site gym in Nottingham and rooftop running track in London.

Wellbeing

Work-life balance is important to us. So, we are open to flexible working to support your lifestyle.

Finances

We are able to support you with relocation if needed. And we offer an interest-free travel ticket and stock purchase plan.

Training

You'll get access to vast amounts of internal and external conferences and a dedicated internal training platform.

Community

We are proud to support our local tech communities with various meet-ups and events for you to get involved in.

Cyber at Capital One

The UK Cyber team is part of the bigger US Cyber enterprise. This means that the UK Cyber team benefits from small company agility with big company resources.

As one of the UK’s top ten credit card providers, keeping our millions of customers safe is vital to our business. For a Cyber professional like you, that means an opportunity to make a difference, learn and grow.

We’re making finance simpler and more human. So our cutting-edge products need to work for our consumers as well as being super secure.

In Cyber at Capital One, we do things at a fast pace in a CI/CD environment. We’re not a normal financial services company constrained by a fixed mindset and legacy systems.

We’re an AGILE business that dreams big and has the resources to deliver big (our largest systems are already 100% in the Cloud). We’re doing whatever it takes to protect our customers; the smartest new people, new technologies, new products, new ideas, new ways of thinking and working.

We invest in our Cyber team, using leading edge tech, our in-house Tech College and external training to keep the team ahead of the curve.

We play an active part in the wider community, hosting Cyber MeetUps at our offices in London, and sponsoring, promoting and attending Cyber events throughout the year.

Find out more about Capital One here.

"The Capital One UK Cyber business benefits from small company agility with big company resources."

Dicky Stafford, Director of Cyber Engineering

Life at Capital One

We’re a financial services company with a tech mindset that runs throughout the business, setting us apart from others in the industry.

Are you the right fit?

  • You see opportunities to innovate and disrupt where others see obstacles and hurdles. You tell others how they can do something rather than telling them why they can’t.

  • You can convince, explain and reassure people at all levels, from business managers to developers.

  • You have an appetite to learn and enjoy the challenge of doing things that haven’t been done before (data streaming, machine learning). You apply rigorous engineering sense to deliver robust business servicing applications.

  • You’re not afraid to challenge the status quo.

Success profile

  • A passion for learning and innovating 

    A lot of what we do is new, so you’ll learn by immersing yourself in the wider community, developing yourself and your team along the way.

  • High quality work 

    We work in a rapidly changing business, so you’ll need a focus on delivering high quality work at a fast pace. Doing the right thing quickly is good; quick and dirty just won’t cut it.

  • Team player 

    We have a ‘wade in and help’ mindset in Cyber. You’ll thrive on getting stuck in. You’ll give your own opinions, share your experiences and perspectives, and listen to those of colleagues. In doing so, you’ll learn and help others in the team learn from you.

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