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The role

Apply Job ID R84334 Location: Nottingham, London
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Cyber Security Operations Center - Tier 4 (Incident Response)

Capital One is committed to diversity in the workplace.

With team members in McLean, VA, USA, and London and Nottingham, UK, the Cyber Security Operation Center Incident Response team at Capital One provides cyber security response and advanced analysis functions for the enterprise. The associate in this role will respond to cybersecurity incidents which have the potential to impact the confidentiality, integrity, or availability of Capital One information assets. 

General Responsibilities:

  • Support day-to-day cybersecurity threat detection and incident response operations 

  • Understand technology infrastructure and operational processes in order to enable a more effective incident response process

  • Communicate deep technical security threat & operations awareness across the Cyber division, to include the CISO and CIO

  • Benchmark IR processes and technology against industry

  • Maintain a catalog detailing Incident Response processes, tools and functions

  • Develop, follow, and maintain ‘playbooks’ which provide a visual depiction of various operational Incident Response workflows

  • Identify and enhance processes where automation has the potential to improve efficiency

  • Support the Cyber Incident Management team in developing key performance indicators to measure success of the Incident Response team

  • Coordinate with various Information Security Officer teams in clarifying security risks, and roles and responsibilities related to ongoing Incident Response cases

  • Provide support to operational & cybersecurity strategy development

  • Provide SME-level guidance and direction on best practices for the protection of information

  • Maintain updated knowledge of best practices in Cybersecurity Operations and Incident Response processes to identify and recommend new technologies and/or processes with the potential to enhance operations

  • Utilize industry recognized frameworks such as NIST 800-61 to perform and document work activities

Basic Qualifications:

  • Bachelor's Degree in fields such as Computer Science, Information Systems, and Engineering or military experience

  • Extensive technical experience in a Security Operations Center or supporting an Incident Response Team

  • Significant experience in Network Management and Monitoring Tools and Utilities 

  • Significant experience in Enterprise Network Security / Security Perimeters 

  • Significant experience with TCP/IP protocol analysis

  • Significant experience with packet capture devices, syslog, netflow, application performance Management 

  • Significant experience with cyber threat analysis and mitigations 

  • Very strong technical skills using a variety of COTS security tools (i.e. argus, wireshark, tcpdump, snort, helix, etc)

  • Experience programming in multiple languages (ie. writing analysis or response tools, automating repetitive processes, etc)

  • Experience responding to incidents in cloud environments (AWS, Google, Azure, etc)

  • Ability to manage multiple simultaneous responsibilities

  • Strong ability to analyze complex information and data

  • Excellent problem-solving and conceptual thinking abilities, especially with technical troubleshooting

  • Very strong ability to develop and communicate recommendations to non-technical associates in business areas

  • Very strong and effective process management skills

  • One or more of the following recognized industry certifications (or equivalent); CEH, GCIA, GCIH, GISP, Security+, AWS Cloud Practitioner, AWS Solutions Architect

Preferred Qualifications:

  • Master's Degree in fields such as Computer Science, Information Systems, and Engineering or equivalent military experience

  • One or more of the following industry certifications; AWS Certified Security, GCFE, GCFA, GNFA, GREM

  • Experience using EnCase or FTK Imager

  • Experience using Volatility (or equivalent) for memory analysis

  • Experience performing static malware analysis

  • Very strong communication skills with the ability to manage responsibilities across multiple areas and  projects

  • Very strong collaborative partnership skills for working with various points of contacts internal and external to Capital One

Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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The benefits

Health

Live a healthy life with our private health insurance which is free for your family.

Fitness

Stay in shape with our on-site gym in Nottingham and rooftop running track in London.

Wellbeing

Work-life balance is important to us. So, we are open to flexible working to support your lifestyle.

Finances

We are able to support you with relocation if needed. And we offer an interest-free travel ticket and stock purchase plan.

Training

You'll get access to vast amounts of internal and external conferences and a dedicated internal training platform.

Community

We are proud to support our local tech communities with various meet-ups and events for you to get involved in.

Cyber at Capital One

The UK Cyber team is part of the bigger US Cyber enterprise. This means that the UK Cyber team benefits from small company agility with big company resources.

As one of the UK’s top ten credit card providers, keeping our millions of customers safe is vital to our business. For a Cyber professional like you, that means an opportunity to make a difference, learn and grow.

We’re making finance simpler and more human. So our cutting-edge products need to work for our consumers as well as being super secure.

In Cyber at Capital One, we do things at a fast pace in a CI/CD environment. We’re not a normal financial services company constrained by a fixed mindset and legacy systems.

We’re an AGILE business that dreams big and has the resources to deliver big (our largest systems are already 100% in the Cloud). We’re doing whatever it takes to protect our customers; the smartest new people, new technologies, new products, new ideas, new ways of thinking and working.

We invest in our Cyber team, using leading edge tech, our in-house Tech College and external training to keep the team ahead of the curve.

We play an active part in the wider community, hosting Cyber MeetUps at our offices in London, and sponsoring, promoting and attending Cyber events throughout the year.

Find out more about Capital One here.

"The Capital One UK Cyber business benefits from small company agility with big company resources."

Dicky Stafford, Director of Cyber Engineering

Life at Capital One

We’re a financial services company with a tech mindset that runs throughout the business, setting us apart from others in the industry.

Are you the right fit?

  • You see opportunities to innovate and disrupt where others see obstacles and hurdles. You tell others how they can do something rather than telling them why they can’t.

  • You can convince, explain and reassure people at all levels, from business managers to developers.

  • You have an appetite to learn and enjoy the challenge of doing things that haven’t been done before (data streaming, machine learning). You apply rigorous engineering sense to deliver robust business servicing applications.

  • You’re not afraid to challenge the status quo.

Success profile

  • A passion for learning and innovating 

    A lot of what we do is new, so you’ll learn by immersing yourself in the wider community, developing yourself and your team along the way.

  • High quality work 

    We work in a rapidly changing business, so you’ll need a focus on delivering high quality work at a fast pace. Doing the right thing quickly is good; quick and dirty just won’t cut it.

  • Team player 

    We have a ‘wade in and help’ mindset in Cyber. You’ll thrive on getting stuck in. You’ll give your own opinions, share your experiences and perspectives, and listen to those of colleagues. In doing so, you’ll learn and help others in the team learn from you.

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