Financial Support Supplier Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Financial Support Supplier Manager

About this role 

We have an exciting opportunity to join Capital One’s UK Supplier Management Office. 

The UK Supplier Management Office is responsible for the management of the end-to-end Third Party life cycle, including sourcing, contracting, ongoing supplier and relationship management, and offboarding activities.

We’ve looking for someone who has a passion for supply chain management. This role will  manage and partner with our Financial Support and Debt Recovery suppliers, including core managed services such as insolvency and bereavement; managing and being integral to the selection of Capital One’s panel of Debt Purchasers; managing the contractual agreements  withproviders such as debt charities, and working with the business to identify and onboard providers of bespoke services such as digital recoveries products  and consultancy.

Our Financial Support suppliers work with our customers in times of their greatest need. At Capital One ourcustomers come first. Your role will be to work with your internal stakeholders and suppliers to ensure thebalance between core customer service and debt recovery is achieved 

Beyond the above, you will learn to understand your supplier’s business inside out so that you can buildcredibility with your numerous internal and supplier stakeholders, deliver the best service for Capital Onethrough your suppliers, and help establish a longer term strategic path for the business within your categoryof suppliers. 

What you’ll do 

• Be the industry expert in the debt recovery & financial support market. Partner with the business & help lead Capital One’s thinking on how to best leverage the expertise and the services of your managed suppliers, whilst providing insight from the wider recoveries marketplace

• Build key relationships across the business, and use these relationships to help define & deliver recoveries strategy across recoveries Intent, Operations and Supplier Management 

• Develop your presence in the external UK Debt Recovery community to leverage insight into industry practices and challenges that will help build Capital One’s recoveries strategy.

• Act as primary point of contact for your suppliers and manage an effective governance structure to enable the appropriate level of communication and interaction between Capital One and your suppliers 

• Act as a sourcing & supply chain subject matter expert consulting with Category Leads  and the wider business on procurement strategies and end to end supply chain best practices (Financial Support & x-business)

• Manage your suppliers through the full supplier lifecycle, including benchmarking, sourcing, due diligence, contracting, onboarding, service provision, ongoing assessment and supplier exit 

• Ensure business goals are met through strong performance, risk and relationship oversight of our extended supply chain and ensuring compliance with Capital One’s Third Party Management (TPM) policy 

• Monitor and ensure successful delivery against third party contractual obligations, and resolve performance related issues/escalations with third parties 

• Proactively identify and mitigate third party related risk 

• Responsible for managing all third party-related audits and assessments 

• Partner with internal risk groups to ensure third party relationships are compliant with all relevant requirements 

• Travel to various third party sites from time to time  (nationwide, UK based) as the role requires 

What we’re looking for

You will need outstanding communication and relationship building skills. Supplier Managers must be able toinfluence and persuade executives, provide clear project guidance to customers, and collaborate acrosscross-functional teams. 

• Experience of working within Recoveries management within a financial organisation will be advantageous 

• Extensive experience of Supplier Management (ideally including Contracting & Risk Management) are key to this role 

• You’ll have, or will need to build, excellent subject matter expertise in third party selection, negotiation, communication, and third party management 

• You’ll need to be able to manage suppliers to contracts, and so experience in contracting is key

• Ability to quickly build ad hoc teams to resolve problems or issues, as needed 

• Ability to manage multiple projects concurrently

• Demonstrated ability to influence others 

Where and how you'll work

This is a permanent position and is based in our Nottingham office.  

Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.

We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.

The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.