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Job Details

Job ID R82248
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

HR Business Partner Support

(12 months Fixed Term Contract)

As a HR Business Partner Support, you’ll be responsible for facilitating all performance and talent  management activities across the UK business including developing a strategy to support our Associates through each performance management cycle. 

You will also be responsible for overviewing the delivery of the All Associate Survey, analysing data and providing insights and themes to HRC’s and leadership in a standardised way. Most importantly, you will be building relationships across our HR team and with our senior stakeholders across the business to ensure great associate experience. We pride ourselves on a culture of trust and we work in a collaborative environment where contributions are recognized, successes are elevated and effort is rewarded.

After completing your application you'll receive an email with an online assessment, please allocate approximately 2 hours to complete the test.

Performance Management (PM)

  • Ensure Associates are trained and understand their responsibilities in relation to performance management.

  • Lead PM champions working group to drive consistency in approach across the business and meet timescales.

  • Work with US and UK HR partner groups to manage all aspects of the PM cycle. 

  • Manage Mid Year and End of Year promotion activity across the business. Work with HR Partner groups to ensure great associate experience.  

  • Create calendar, manage all performance management communications and deliver training.

  • Ensure all processes are documented in a well-managed and repeatable way. 

  • Develop a strategy to enable consistent application of D&I practises such as unconscious bias as part of the performance management cycles. 

Talent management 

  • Partner with Enterprise HR team to align timing and intent.

  • Ensure people leaders are upskilled and understand their responsibilities in the talent management cycles. 

  • Manage communications for all talent management activities. 

  • Ensure all processes are documented in a well-managed and repeatable way. 


  • Use data driven insights that help drive change across culture and behaviours and set HRC’s up for success in readiness of client deep dive sessions. 

  • Work with HR partner groups on all associate messages following surveys. 

  • Develop a well-managed strategy and approach for ad hoc surveys which ensures the intent and context for any additional survey requirements are understood in line with other business priorities well in advance. 

  • Create a calendar for upcoming ad-hoc surveys.

  • Partner with Internal Comms team to manage all associate communications for additional surveys.

  • Ensure all processes for surveys are documented in a well-managed and repeatable way. 

Service Excellence intent 

  • Support with the development of a strategy for intent change that enables the team to have a consistent approach to understanding the impact and the prioritisation of any intent change requests.

  • Complete impact assessment and analysis for all intent change using standardised format created including the identification of key stakeholders for each piece of work. 

  • Formalise proposal for next steps using data from impact assessment and sound judgment.

  • Deliver proposals to key decision maker/s

  • Regular and timely comms and stakeholder management.

Skills and Experience


  • Strong communication and stakeholder management skills, including the ability to construct communications to a variety of groups. 

  • Ability to build relationships quickly across a variety of teams/stakeholders. 

  • Sound judgment and decision making skills.

  • Strong organisational skills and ability to manage multiple processes. 

  • Can interpret data and analyse trends. 


  • Previously supported performance management and talent management activities/processes.

  • Good understanding of HR policies and practises and how these can be impacted with process change. 

  • Prior exposure to employee surveys and the results.

Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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