At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Lead Automation Developer
If you are experienced in creating automation solutions and are great at partnering with other teams to solve problems, then please read on!
This role sits within our Operational Insight team and is focused on improving and enhancing cost efficiency and effectiveness through the development of automation solutions.
Operations largely relates to our front-line voice and non-voice servicing of our customers via onshore and offshore contact centers.
You will be responsible for building in-house automation solutions (C#) and then helping shape a longer-term view towards wider Robotic Process Automation (RPA) investments.
Here's some of the key responsibilities;
- Generating recommendations for new automation opportunities and leading the delivery of these through to tangible cost savings
- Driving down error rates within operational processes, saving rework, reducing risk events and improving customer satisfaction by delivering right first time
- Setting up and leading a small specialist team to shape the capability to drive fundamental cost savings in our operational execution and feed into wider strategic decisions
- Helping shape our future automation tooling strategy through internal and external insight - help build the business cases for future investment
What experience or skills you’ll need;
- Awareness or experience in Windows Server and Client Technology - C#, Windows, .Net
- Experience working with Databases, Teradata SQL (or similar) and basic querying
- Talented in stakeholder management and engagement
Here’s what else is in it for you;
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
Capital One is committed to diversity in the workplace.
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For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).