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Operational Excellence Manager

Job Details

Apply Job ID R104875 Location: Nottingham
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Operational Excellence Manager

Can your skills help us improve our customer experience? 

We’re looking for an Operational Excellence Manager to solve business problems and make better experiences for our customers and operations teams. 

Please note that as a result of the global pandemic this role will be fully remote until it is safe to re-open our offices.

What you’ll do

You’ll delve into complex data and process improvement methodologies through: 

  • Driving change within the Operations teams to make better experiences for our customers

  • Prioritising changes with most business value and deliver on them

  • Demonstrating leadership skills and supporting the Operations team’s vision, to eliminate errors and reduce costs

  • Constantly develop your personal tool-kit of process improvement techniques, and actively share learnings across the team

  • Collaborating with process owners and different teams to develop effective processes

  • Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives

  • Analysing and improving existing processes to ensure consistently great customer outcomes

  • Ensuring that processes are in compliance with regulations and ensuring documentation is relevant and updated

  • Reviewing processes end-to-end, through the eye of the business, customers and other key stakeholders, and introducing innovation into the process with impactful results

The knowledge, experience and qualifications you need

  • Great attention to detail to understand key operational processes, systems and technology 

  • Experience of using LEAN or Six Sigma methodology

  • Ability to work cross-functionally with lots of stakeholders to drive critical business decisions

  • A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions.

  • A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus

What’s in it for you

We’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career, including our Capital One training programmes.

As well as that, you’ll get:

  • Pension and bonus schemes

  • 25 days’ holiday and the option to buy up to 5 more

  • Private medical insurance

  • Season ticket loans

  • Cycle to work scheme 

  • Enhanced parental leave

  • Flexible working options

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. 

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: . 

  • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement

  • OutFront – to provide LGBTQ+ support for all associates

  • Mind Your Mind – signposting support and promoting positive mental wellbeing for all

  • Women in Tech – promoting an inclusive environment in tech

Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


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