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Job ID R83248
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Operational Risk Manager

Do you want to join a team that’s dedicated to making risk management a competitive advantage at Capital One?   We are looking to hire a new Manager on our fast-moving, hard-working, and fun operational risk management team!  Bring your unique perspectives and experiences to help us be rigorous, curious and creative.  

Operational Risk Advisors are the liaisons between Operational Risk Management and first line business partners.  Serving as both an effective challenger and a trusted advisor, we are integrated into multiple dimensions of first line risk identification and mitigation activities.  As an Operational Risk Advisor supporting our UK Card business, your role will require excellent communication and interpersonal skills, superb integrative thinking across the facets of operational risk, and a desire to help the enterprise properly manage operational risk.


  • Provide challenge to the First Line of Defence’s risk-taking and risk assessments (risk and control self assessments, process level assessments, product risk assessments) based on analysis of the business risk profile, control environment, and internal / external events

  • Evaluate new products and initiatives from an operational risk perspective through the new product governance process

  • Consult with UK Card partners on projects, new initiatives, business objectives, processes, risk events, controls, and monitoring

  • Provide a grounded assessment of the UK Card operational risk profile through quarterly Divisional Operational Risk Reporting and risk committee reporting, and document artifacts through monthly workpapers

  • Work across the multiple operational risk programmes and understand how they impact UK Card

  • Influence leaders within ORM, Compliance, and UK Card on key operational risks and actions needed

  • Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives

  • Ensure that operational risk activities in UK Card are aligned with enterprise requirements and expectations

  • Support the First Line in the development of strong controls and a highly effective control environment

Basic Qualifications:

  • At least 3 years of experience in Risk Management, Compliance, Audit, Finance, or related field

  • At least 2 years of experience performing business analysis

Preferred Qualifications:

  • At least 2 years of experience in dealing with banking regulations, at least 3 years of experience in dealing with product development, or at least 3 years of experience in dealing with control testing

  • At least 2 years of experience building new processes or governance

  • At least 2 years of experience in a leadership capacity on cross-functional teams

Capital One is committed to diversity in the workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


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