Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Head of Supplier Management (Operations, Marketing and Data)

About the role

The UK Supplier Management Office (SMO) is responsible for the management of the end-to-end Third Party life cycle for Capital One in the UK, including sourcing, contracting, ongoing supplier and relationship management, and offboarding activities.

The team serves as trusted advisors enabling and safeguarding our supply chain and empowering the business to realise value and innovation from third parties safely, efficiently and cost effectively.

Capital One is seeking a progressive and collaborative Supplier Management leader to shape the development and execution of multiple category strategies and plans for an assigned portfolio of third party relationships. Working closely with senior stakeholders across the organisation, you will understand how your category strategies can help the business execute the overall business goals, whilst also advising and influencing on best practice to ensure a well managed risk approach. 

Leading a high performing and engaged team, you will oversee the full third party management lifecycle for your portfolio of suppliers, including the sourcing, onboarding, ongoing management and onboarding activities. 

What you’ll do

• Partner cross functionally to lead the development and execution of category strategies and plans to achieve ambitious business goals

• Oversee the entire third party management lifecycle across your portfolio of suppliers, enabling and safeguarding our supply chain and empowering the business to realise value safely, efficiently and cost effectively

• Understand your suppliers and the broader market.  Develop and maintain meaningful relationships with key supplier counterparts, executives and internal business stakeholders

• Lead, manage and develop the team of Third Party Managers who govern and manage a portfolio of suppliers and the day to day execution of the Third Party Risk Management (TPRM) policy 

• Ongoing compliance with policies, procedures, laws & regulations in a complex and highly regulated environment 

• Provide regular holistic category and third party reporting covering risks, performance, contracts and spend

• Partner and lead on contract and commercial negotiations, resolution of performance related issues & escalations, and proactive identification and mitigation of category and third party risks

• Support periodic audits, regulatory exams and local / enterprise supply chain initiatives

What you’ll bring

• Significant experience and subject matter expertise in Indirect Procurement, Third Party Risk Management and Supplier Relationship Management, ideally within Financial Services or other highly regulated industry

• Outstanding communication and relationship building skills

• Ability to influence and persuade senior executives, partner and collaborate across cross-functional teams

• Outstanding business judgment and leadership on contract and commercial issues

• Strong organizational skills and the ability to remain focused and flexible in a changing environment

• Demonstrable autonomy and drive to operate independently when required, bringing clear thinking and reasoning in the decision making process

• Strong analytical skills with the ability to challenge the status quo

• A focused individual who thrives in a fast-paced, dynamic, and collaborative team environment

• Track record of leading and managing people and delivering results through others

Where and how you'll work

This is a permanent position based in our Nottingham office.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. 

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

• Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.