Change Delivery Lead - Campaign Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Change Delivery Lead - Campaign Manager

About the role

Our Change and Transformation is key to enabling the business achieve its strategic goals.  We are looking for a Change Delivery Lead to lead on the delivery of Campaigns to drive successful end to end delivery.

The role involves managing a virtual campaign team from across the organisation, to enable delivery of email, letter and SMS communications to customers, whilst adhering to the individual areas processes, procedures and well managed principles.

What you’ll do

As a Change Delivery Lead managing campaigns you will use your experience to lead business wide campaigns which will include;

• Bringing cross functional resources together to manage intent through the process

• Manage meetings, stand ups and prioritisation to ensure campaigns are delivered

• Providing clear and timely communication and coordination between teams and wider business stakeholders

• Build good working relationships and ways of working with the virtual delivery team including design, customer fulfilment, DA’s etc 

• Ensure campaigns adhere to well managed standards and escalate where appropriate

• Adapting your approach and style to suit different scenarios including dealing with ambiguity

• Organise testing and manage execution within well managed standards

• Identifying ways to improve the overall process and ways of working

What we’re looking for

• Proven experience of delivering change or managing processes in a fast paced environment

• Excellent organisational and time management skills with good attention to detail and ability to work in a fast-paced environment

• Excellent communication and influencing skills allowing you to engage with teams and wider stakeholders and play a pro-active part in creating a culture of transparency across all aspects of the process

• A high level of emotional intelligence allowing you to read a room with the ability to work both independently and as part of a team

• Excellent problem solving skills, providing structured thinking and understanding to problems

• Proven experience of managing team dependencies, risks and issues

• You are confident in leading through ambiguity, in a fast paced, changing environment and and not afraid to escalate issues or concerns accordingly

• Strong relationship building and collaboration skills to steer and guide teams and stakeholders

Where and how you'll work

This is a permanent position based in our Nottingham office.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.