Operations Change Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Operations Change Manager

About this role

This role will be responsible for leading and overseeing the Ops Change & Readiness team within Operations Strategy and enabling them to deliver effective and purposeful change that provides positive and sustainable benefits for Operations.

This includes ensuring that existing change processes and standards are consistently maintained, but also identifying opportunities to further build and develop these processes where appropriate.

The role will also be called upon to lead key focus areas for the Operations LT, working collaboratively with all Operations leaders, to drive their strategic priorities forward and resolve any local issues.

What you’ll do

• Overseeing the delivery of a portfolio containing a  wide range of changes from complex projects to small improvements and ensuring that each of these efficiently navigate through the change process from assessment to delivery

• Leading the team to deliver consistent and effective change processes to ensure there is an accurate view of the changes taking place across Operations, whilst maintaining excellent standards and driving forward continual improvement activity

• Evolving the transparency of project reporting, quantifying risks and impacts of projects to be clear how these impact Ops in the short and long term

• Support  the allocation of work responsibilities  across the team to ensure appropriate challenge and stretch opportunities are available to team members,

• Acting as a point of escalation for any significant delivery or change issues, working closely with Operational leaders and stakeholders across the business to resolve

• Represent the team in Operations and business-wide governance meetings as required

• Leading the development of the team and helping to identify development opportunities for team members in order to continue growing knowledge and expertise

• Developing the maturity of benefits realisation within the team to ensure the delivery of value can be consistently demonstrated

• Develop the Ops Change & Readiness team to further improve processes and outcomes within the team

• Oversee and lead the team to effectively assess, allocate, deliver and embed change within Operations

• Provide visibility and transparency of the volume and progress of change being delivered across Operations

• Partner with teams/departments across Operations and the wider business to deliver valuable and purposeful change
  

What we’re looking for

• An experienced change professional who proactively identifies opportunities to improve the team and implement these opportunities effectively

• Develops associates across the team to ensure continuous growth and development

• Good stakeholder management skills, building and maintaining strong relationships across the business to support the effectiveness of Operations governance and processes

• Sets the vision statement and goals for the team, collaborating with team members where appropriate

• Good judgement, knowing when to step in and when blockers need escalating to management. Highlighting potential issues ahead of time and aiming to resolve before the pace of delivery is disrupted.

• Results focused; a drive to ensure that the processes you are responsible for remain consistently executed to a high standard and an overall desire to support our intent of landing change successfully

• Good communications skills, both written and verbal. You will be comfortable to work with multiple stakeholders, including those at Senior Leadership team  level in Operations and the wider business

Where and how you'll work

This is a permanent position based in our Nottinghamoffice.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.