Payments Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Payments Manager

About this role

We’re looking for an experienced Team Manager to join us as a back-office Payments Team Manager. This role is to engage, motivate, and inspire your team to deliver great customer outcomes. Our customers are at the heart of everything we do and we value great people, so you’ll spend the majority of your time liaising between the team and our process experts to deliver good customer outcomes.

What you’ll do

• Manage, engage, and motivate a home-based team of 6 associates in our Payment Resolution team

• Identify improvements that will support your team and department progression, whilst empowering your team to adopt this mind-set

• Collaborate with other areas of the business to deliver on Payment Modernization and transform the Payment Resolution teams BAU processes

• Support the containment and resolution of events which have a direct impact on the team

• Daily approval of outgoing payments and reconciliation journaling

What we’re looking for

• Previous experience managing a back-office team in a work from home environment

• A solid understanding of financial regulations and payments processing or change management

• Ability to identify and recommend solutions to improve processes and operational practice

• A great communicator who is able to build trusted relationships with their team and stakeholders within the business

• Ability to manage your own workload whilst balancing the needs of your team and demonstrating resilience

Where and how you'll work

This is a permanent position based in our Nottinghamoffice.

We have a hybrid working model, so you’ll be based in our office 2 days a week on either a Monday, Tuesday, Wednesday or Thursday.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.