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Lucy's Story

UK Chief Executive Officer


Lucy joined Capital One’s Analyst graduate programme in 2005 from Girton College, University of Cambridge, where she studied Manufacturing Engineering Tripos.

“When I first got chatting to a Senior Executive from Capital One at a recruitment evening 17 years ago, I had very little idea of what I wanted from a career. I could never have predicted that by the age of 40 I’d be on the UK board.

From that first conversation, I got a real sense of how Capital One doesn’t expect you to know everything about your career path. In fact, I’ve taken on a wide variety of different roles here. I progressed from Project Manager to Operations Analyst before managing a team of data analysts within my first three years. Each role has demanded new skills, and I’ve learned so much through the challenges and feedback along the way. And thanks to all that, I’m delighted now to be CEO of Capital One UK.

It’s a privilege to lead this exceptional team who are so dedicated to making credit simple for our customers. We look to drive real change in our market. The QuickCheck tool is a good example. It’s been a game-changer, especially for customers who are anxious about whether they’ll be accepted for credit.

As a graduate joining a large company you can be sceptical about the culture and values. I know I was. It took me a while to realise that it was really true – we’re absolutely committed to both excellence and doing the right thing for our customers.”

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