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Read Lotty's Story (Risk Management Graduate)

Written by: Lotty Thompson

Risk Management Graduate. Started March 2016.

“I joined Capital One on the Risk Management graduate scheme and have done multiple rotations across areas as diverse as event management and third-party assessments. Having completed the programme, I’m now a risk specialist working in event management.

I liked that Capital One was looking for the person, not the experience. Especially because following my History degree, I didn’t really know what I wanted to do. After spending a year in Australia and then embarking on a job that wasn’t really for me, I did some research and thought Risk Management sounded really interesting. I thought Capital One as a company would be a good fit for me too.

I’m doing a professional qualification with the Institute of Risk Management at the moment. It’s not compulsory, but it’s definitely encouraged if you show willing. I can fit my studies around work – as long as you get your work done, you’re trusted and you have quite a lot of freedom.

My role is very fast-paced. Things are happening around the business all the time, and every day is different depending on the issues we face at any given time. I carry out root cause analysis and check that any customer remediation has been carried out correctly. It’s a role that sees me liaising with, and influencing, lots of different stakeholders.

There’s a fantastic culture here – it’s friendly, laid back, fun and supportive. We do everything in a very human way and I’m proud to be part of that.”

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