Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

HR Process Administrator

About this role

In HR Shared Services, we put the associate experience at the heart of everything we do. We strive to deliver service and products that are simple, intuitive and accessible through flawless execution of HR processes and a laser focus on the needs of our associates.

As a member of the Specialist Services team within HR Shared Services, you’ll be working alongside a group of people who are all focused on back office processing to ensure some of our critical activities run smoothly. The Specialist Services team manages Payroll, Pension, Benefits and Immigration processing activities and works very closely with our Associate Support team who deal with associate queries via the Ask HR service.

In this key role, you'll provide horizontal support across the Specialist Services function, deal with a wide range of administrative duties, and ensure key tasks are delivered at required times during the cycle.

What you’ll do

• Support the payroll lead to administer the payroll process to:

  • Deliver accurate pay to associates in a timely manner

  • Ensure compliance with Capital One policies and regulatory requirements

  • Adhere to our suite of controls to mitigate risk of error

• Support the pension and benefits lead to administer all aspects of our pension and suite of benefits:

  • Monitor associate benefit elections and ensure they are reported correctly to our suppliers

  • Ensure any benefits are reported correctly through payroll

  • Comply with internal policies and regulatory requirements

  • Adhere to our suite of controls to mitigate risk of error
    

• Monitor various processes to assure compliance with company and regulatory requirements, including but not limited to:

  • Immigration

  • Whistleblowing

  • Document purging
    

• Provide administrative support to our UK HR tech lead to:

  • Raise intakes

  • Co-ordinate testing efforts

  • Monitor progression of work in progress and backlogs

• Deal with escalated associate queries

• Create requisitions for all specialist services vendors and reconcile invoices 

What we’re looking for

• Strong google sheets/excel skills and mathematical capabilities

• Experience in a payroll related role (desirable)

• Excellent attention to detail

• Excellent organisational and administration skills

• A customer focused mindset

• Strong written and verbal communication skills

• Self motivated, ability to prioritise work to meet very specific, tight timelines

• Professional, discrete and confidential

• Good team player

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.  We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.

Where and how you'll work

This is a permanent position based in our Nottinghamoffice.  

We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.