Resource Capacity Process Analyst
- Full Time
- Level: Mid/Senior
- Technology
Join our collaborative Strategy, Insight, and Governance team as a Resource Capacity Process Analyst. You'll be a key player in ensuring our tech investments are backed by the right talent and skills. Working closely with tech and delivery leaders, you'll help manage our personnel and resources efficiently, allowing us to hit our business goals.
Your main challenge will be to transform our current manual processes into smarter, automated systems. This role requires you to balance changing priorities and collaborate with a wide range of teams, from engineers to finance and project management staff.
What You'll Do
- Build and maintain our resource management framework. You'll move us from manual tasks to automated systems, improving everything from data extraction to service delivery.
- Dive into complex data to produce clear, meaningful reports and dashboards.
- Track key performance indicators (KPIs), forecast resource needs, and provide the insights needed for key decisions.
- Manage the flow of resource requests, act as the go-to expert for our resource planning tool, and provide administrative support for recruitment and budget alignment.
What we’re looking for
- Strong excel/sheets skills.
- Strong analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data.
- Basic resource capacity planning knowledge.
- Experience with Risk & Controls Management.
- Ability to work cross-functionally with a variety stakeholders.
- Strong decision making abilities, you must be able to bring a healthy, balanced approach to business with a strong customer focus.
- Experience in SQL and/or data analysis is preferable but not essential if a desire to learn is there.
Where and how you'll work
This is a permanent position based in our Nottingham office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
- REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront – to provide LGBTQ+ support for all associates
- Mind Your Mind – signposting support and promoting positive mental wellbeing for all
- Women in Tech – promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
- Enabled - focused on supporting associates with disabilities and neurodiversity
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Success Profile
Leverage technology to develop cutting-edge solutions to change banking for good.
- Digitally savvy
- Leadership
- Problem-solver
- Results-driven
- Strategic
- Team player
Employee Benefits
Health
Private health insurance as well as mental health services and access to our onsite gym.
Holiday
You'll get 25 paid days off to fully unwind (plus Bank Holidays), and Care Days when needed.
Pension
We'll automatically enrol you into our pension scheme with Fidelity, and you can take advantage of our 5% standard contributions.
Family
Access paid family leave, enhanced maternity leave of up to 20 weeks with 100% pay, fertility treatments and life insurance from Aviva.
Related Content
-
-
Early Careers We make work life simple, giving our associates an inclusive culture that enables them to develop, thrive and be creative.
-
-
Environmental Sustainability at Capital One Learn about Capital One's environmental commitments and how we're creating a greener business in the UK.
-
-
-
Capital One UK Named One of the Top Graduate Employers Capital One ranked 83rd in The Times Top 100 Graduate Employers for 2020, recognised for its focus on tech roles and commitment to early career programs, such as the XPLORE internship, boosting its strong standing and high ratings.
-
Capital One UK Named Top Undergraduate Employer in the UK Capital One UK has been ranked as the 3rd best undergraduate employer in the UK, based on student-written reviews on RateMyPlacement.co.uk.
-
Capital One has been accredited as a Living Wage Employer Capital One has been accredited as a Living Wage Employer, committing to pay the real living wage to all employees and third-party contracted staff.
-
Capital One UK Encourages Associates to Discuss Menopause Capital One UK launches an internal campaign to raise awareness of the challenges faced by those experiencing menopause symptoms.
-
Allyship At Capital One Explore how Capital One's Equality Allies group is working to build an inclusive and diverse culture where everyone can belong and succeed.
-
Capital One UK Wins Gold Award for Workplace Inclusion Capital One UK has been awarded a Gold Employer award by LGBTQ+ equality charity Stonewall for its commitment to creating an inclusive workplace for lesbian, gay, bi, trans and queer employees.
-
Capital One UK & National Numeracy Partner in New Deal Capital One UK has become a Strategic Partner of the independent charity, National Numeracy, supporting their crucial work to help the nation get on with numbers.
-
Capital One UK Launches 'One Good Thing' Brand Campaign Capital One UK has launched its new brand campaign 'One Good Thing', focusing on building consumer trust through tangible actions.
-
Capital One UK proudly returns as a sponsor of Nottinghamshire Pride Capital One UK is proud to sponsor Nottinghamshire Pride for the 3rd year. The 2022 Pride Parade was a huge success, with thousands gathering to celebrate the vibrant diversity within the LGBTQIA+ communities across the county.
-
Capital One UK launches The Happe Cafe Capital One UK created the Happé Café, a pop-up activation designed to stimulate the senses and boost consumers' feel-good factor through a sensory menu of food, drink, and mood-boosting experiences.
-
Code First Girls – Leading Women in Software Development Learn how Capital One UK is supporting Code First Girls, a community on a mission to provide women and non-binary people the skills, confidence, and inspiration to become developers and reduce the gender diversity gap in tech.
-
Working In Customer Operations with Jessica Discover what it's like to work in customer operations at Capital One UK, as Jessica, a Collections Specialist, shares her experience.
-
Capital One UK 2022 Charity Challenge: Hiking & Biking Since 2017, Capital One UK has raised over £200,000 for Rethink Mental Illness. The 2022 Charity Challenge featured larger events, with teams taking on the National Three Peaks and Office to Office Cycle Challenge.
-
Mind Your Mind: Introducing Our Mental Health Network Gemma Fox and Gemma Farina, co-leads of the Mind Your Mind BRG, share their passion for mental health and breaking down the stigma around it.
-
National Numeracy & Capital One UK – Number Confidence Capital One UK is proud to be a Lead Supporter of National Numeracy's Number Confidence Week 2022, which aims to help people improve their relationship with numbers.
-
Transgender Awareness Week Learn about Capital One UK's commitment to supporting its transgender, non-binary, and gender nonconforming associates and customers, including its Transition Leave policy and Transgender Day of Remembrance vigils.
-
2022 Community Impact - A Year in Review In 2022, Capital One UK contributed £647,663 to its charity and community partners, with impact seen across a range of organizations and schemes.
-
Capital One UK Consumer Skills Index New research by Capital One UK reveals Brits spend over £4,000 yearly outsourcing tasks. This led to the 'Save Per View TV' series, featuring thrifty creators sharing short-form content to help people save money by learning new skills.
-
Capital One UK Associates Celebrate Nottinghamshire Pride Capital One UK proudly sponsored Nottinghamshire Pride 2022, with over 100 associates, senior leaders, and guests coming together to celebrate the LGBTQIA+ community.
-
Capital One UK raises £25K+ walking 100km for Rethink On the 22nd - 23rd of September, associates from Capital One UK dusted off their walking boots and took on a hike of epic proportions, walking from London to Brighton in a Capital One to Coast Charity Challenge for its flagship fundraising event.
-
Capital One UK Earns 2024 Great Place To Work Certification Employee satisfaction and company culture are extremely important focuses of Capital One UK; it is a company that prides itself on promoting a feeling of belonging, and offering a space which allows associates to be who they want to be.
-
Article - Business Analyst - Case Study Guide Learn about the case interview process at Capital One, including what it assesses and how to prepare.
-
Lucy Hagues, CEO of Capital One UK, Awarded MBE Lucy joined Capital One's Analyst graduate programme in 2005 and has since taken on a wide variety of roles, progressing to become the UK Chief Executive Officer.
-
Stonewall’s Top 100 LGBTQ+ inclusive employers Capital One UK has been recognised as one of the top LGBTQ+ inclusive employers by Stonewall, a leading LGBTQ+ rights organisation.
-
Read Lauren’s Story (Software Academy Graduate) Discover Lauren's journey from studying Computer Science to joining the Capital One Software Academy Graduate programme and becoming a Web Quality Engineer.
-
Read Licheng’s Story (Strategy Analyst Graduate) Discover what it's like to work at Capital One UK, including our culture, benefits, diversity and inclusion initiatives, and opportunities for career growth.
-
Read Houman's Story (Software Academy Graduate) Explore the exciting world of software engineering at Capital One. Learn about the daily responsibilities, rewarding aspects, and career growth opportunities for software engineers.
-
Read Dan's Story (Strategy Analyst Graduate) Dan shares his experience as a Strategy Analyst Graduate at Capital One, including his rotations, career progression, and highlights.
-
National Numeracy Day 2023 One year since Capital One UK partnered with National Numeracy, a charity helping people in the UK build confidence in everyday maths to unlock their potential at work, home, and school. Celebrating National Numeracy Day and the impact of this partnership!
-
Read Luka's Story: Strategy Analyst - Customer Engagement Luka Stojanovic shares his experience as a Strategy Analyst in the Customer Engagement team at Capital One.
-
Read Matt's Story (Software Engineer) Explore a typical day in the life of a software engineer at Capital One, including their daily routine, responsibilities, and the rewarding aspects of their job.
-
Capital One Named as One of UK’s Best Workplaces™ Capital One is thrilled to be recognised as one of the UK’s Best Workplaces™ 2025 by Great Place to Work®, the global authority on workplace culture.
-
Corporate Social Responsibility Being responsible means driving sustainability at every level. We’re committed to fostering an inclusive, diverse culture where everyone can thrive.
-
Women in tech Welcome to the Champions of Change podcast from Capital One. Bringing together engineers, managers and directors, industry leaders and change-makers for a deep dive into the representation and experiences of women in tech.
-
About us You're after something new. Brilliant, we like new – new ways of helping our customers succeed with credit, so you'll fit in here.
-
Our Benefits From work to home and in between, you do a lot. We’re here to help you manage the load, keeping your health and wellbeing top of mind.
-
Locations We have offices in both Nottingham and London. And we’re also set up for flexible hybrid working, so you can choose the best environment that suits the work you and your team are doing.
-
Interested in applying for a role? Check out our Frequently Asked Questions.
